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What are the main functions of 4S store after-sales service?

1 Answers

IslaMarie

07/24/25 8:43am

The after-sales business of automobile 4S stores includes: vehicle maintenance and repair business, automobile insurance claims business, manufacturer technical upgrades, vehicle recall activities. Ordering vehicle parts, automobile accessories and other related products. Driving skills training, owner lectures, etc. After the vehicle is sold and delivered to the customer, any subsequent issues related to the vehicle fall under the after-sales business of the 4S store. Establishing and managing automobile service networks or outlets for automobile manufacturers, quality assurance, technical training, technical consultation, parts supply, product selection, information feedback and processing. Automobile maintenance, inspection, repair, beauty, modification and other services. The after-sales business of automobile 4S stores includes: vehicle maintenance and repair business. Automobile insurance claims business. Manufacturer technical upgrades, vehicle recall activities. Ordering vehicle parts, automobile accessories and other related products. Driving skills training, owner lectures, etc. Providing vehicle inspection and annual inspection services. After-sales service is not just the literal after-sales service, it is not limited to post-sale vehicles, but can also be used for pre-sale and in-sale. All technical services are after-sales services, and technical services are the focus. Generally speaking, technical services and after-sales services are two concepts, and there is no difference between them. Automobile maintenance generally includes the front, middle and rear parts of the automobile. Including product development, design, quality control and market research; in-sale service refers to services that facilitate sales, including sales consultation, advertising, loans and insurance fees, etc.; after-sales service refers to services related to the use of the vehicle after the whole vehicle is sold, including maintenance, interior decoration (or modification), financial services, accident insurance, claim information, used car transfer, scrap car recycling, accident rescue, market research and information feedback, etc. The core meaning of 4S store is the automobile life-long service solution; it can provide well-equipped and clean maintenance areas, modern equipment and service management, highly professional atmosphere, well-maintained service facilities, sufficient spare parts supply, rapid and timely tracking service system, etc.; through the service of 4S store, users' trust in the brand can be improved, thereby increasing sales.

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