What are the delivery procedures at a 4S dealership?
2 Answers
Here are the specific procedures for vehicle delivery at a 4S dealership: 1. Fee verification: Carefully check each item during fee verification, such as the cost of any installed accessories. 2. Vehicle and accompanying items handover: The vehicle handover process essentially involves inspecting the vehicle's exterior and functions for any defects, as well as verifying the completeness of accompanying tools, manuals, and documents. 3. Delivery ceremony: Finally, most 4S dealerships conduct a delivery ceremony where sales personnel take photos with the owner and the new vehicle. Subsequently, the sales personnel will explain vehicle maintenance and repair-related matters. After completing all procedures, the owner can drive the vehicle away.
When picking up the car at the 4S dealership, the whole process was quite comprehensive. Last time I bought a new car, the sales consultant first walked me around the vehicle to check for any scratches or dents on the body, whether the tire pressure and fluids were normal, paying special attention to details like the lights and tires. Inside the car, they explained each function one by one, such as how to adjust the air conditioning temperature and set up the navigation, and even demonstrated the emergency rescue button. Then, they handed me the keys, vehicle registration certificate, invoice, and a thick user manual, which also included the warranty card and a coupon for the first free maintenance. After signing the confirmation, the salesperson briefly discussed the maintenance plan, reminding me to change the engine oil every 5,000 kilometers. The entire experience focused on customer education to avoid any misuse later on, taking about half an hour. At the end, they even gave me a small car accessory as a gift, which felt quite thoughtful, ensuring a worry-free drive on the road.
