What are the conditions for the 'Refund One and Compensate Three' policy for cars?
2 Answers
Here are the specific conditions for the 'Refund One and Compensate Three' policy for cars: 1. The purchased car must not exceed 6 months. 2. The purchased car must have defects or inherent quality issues within 6 months. 3. The seller must have engaged in fraudulent behavior. Below is an extended explanation of situations where the seller should be responsible for replacement or refund: 1. Serious safety performance failures that have been repaired twice: If the serious safety performance failures persist or new serious safety performance failures occur after two repairs. 2. Major component quality issues: If the same major component in the steering system, braking system, suspension system, front/rear axle, or body is replaced twice due to quality issues and still cannot function properly. 3. Engine or transmission replaced twice: If the engine or transmission, or the same major component within them, is replaced twice due to quality issues and still cannot function properly. Note that the replacement counts for the engine, transmission, and their major components are not cumulative.
I remember when I bought a car last year, a friend reminded me to be cautious about dealer fraud. According to the law, 'refund plus triple compensation' means that if the seller intentionally deceives you during the car purchase process—such as concealing major issues like the car being in an accident, waterlogged, or having its odometer rolled back—you can demand a refund and receive triple compensation. The key condition is proving the seller acted intentionally, not just a simple misunderstanding. For example, before purchasing, they might sign a contract stating the car's condition is fine, only for you to discover the truth later. Evidence is crucial: invoices, maintenance records, and WeChat chat screenshots should all be kept. When asserting your rights, you can approach consumer associations or go through the courts, taking it step by step without rushing. Additionally, this applies to both new and used cars, though in practice, fraud is easier to prove with new cars. To avoid such issues, I recommend personally inspecting the car and checking its history report before buying to save trouble later. In short, don't be afraid to assert your rights—protecting your interests is what matters most, and don’t let unscrupulous dealers get away with it.