What are the conditions for returning or exchanging a motorcycle under the three-guarantee policy?

[OMalachi]

Under the motorcycle three-guarantee policy, the conditions for returning or exchanging a motorcycle are: within the "three-guarantee" validity period, the purchaser can handle repairs, replacements, or returns with the invoice and "three-guarantee" certificate. The "three-guarantee" validity period is: The "three-guarantee" validity period for motorcycles is 1 year or 6,000 kilometers traveled. Exceeding either of these limits will void the "three-guarantee." The "three-guarantee" validity period is calculated from the date the invoice is issued, excluding delays caused by repairs, unavailability of spare parts, or force majeure. If the last day of the "three-guarantee" validity period falls on a legal holiday, the deadline is extended to the next business day. The purpose of the "three-guarantee": The purpose of the motorcycle "three-guarantee" is to prioritize quality, put users first, provide enthusiastic service, and maintain a responsible attitude.

[MacAshlyn]

When you encounter issues with your motorcycle and wish to request a refund or replacement, the conditions mainly depend on the three-guarantee policy. Within 7 days of purchase, if serious quality problems arise—such as the engine failing to start, persistent oil leaks, or issues directly affecting riding safety like brake failure—you can directly demand a refund or replacement. If more than 7 days have passed but it's still within the three-guarantee period (usually 1 to 2 years), and the same issue has been repaired twice without resolution, you are also entitled to a refund or replacement. I've experienced this situation myself—a friend's motorcycle had excessive noise and was repaired three times before the dealer readily replaced it with a new one. I recommend purchasing from reputable stores, keeping the invoice and three-guarantee card, and addressing any issues immediately to avoid complications. Additionally, be mindful of safety risks; if a design defect poses an accident risk, demand a refund or replacement even after a single failure. In short, asserting your consumer rights is justified—act promptly to minimize losses.

[McEmmanuel]

When my family bought a motorcycle last year, we encountered an exchange issue. Just 20 days after getting the new bike, the transmission started sticking. After two repair attempts, the problem persisted. According to the three-guarantee policy, this qualifies as a case of ineffective repeated repairs, making it eligible for a replacement. I directly approached the store manager with my request, and after verifying the records, they exchanged it for a good one. The conditions are if the same fault isn't resolved after multiple repairs in a short time, or if there's a serious safety-threatening fault like a chain break within 30 days of purchase, you can request an exchange or refund. I advise friends not to overlook minor issues—get them checked early and keep all receipts. If the store doesn't cooperate, call 12315 to file a complaint. When choosing a bike, pay attention to brand reputation, and test-driving before purchase can reduce trouble. Remember, the three-guarantee period is key for protecting your rights—once it expires, it becomes much harder to resolve.

[Richardson]

As a new motorcycle owner, it's important to understand the three-guarantee return/exchange conditions. Simply put, if your motorcycle develops major problems shortly after purchase - such as the engine failing to start or tires bursting within one week - you can request a return or exchange. If the issue occurs after one week but within the one-year warranty period, and the same component fails more than twice without being properly repaired, you're also eligible for replacement. When I bought my bike, the salesperson emphasized safety first - problems with brakes or the frame that can't be fixed in one repair attempt also qualify for return. Always keep records of issues and repair history for smoother negotiations. Choosing an authorized dealer provides better protection.