What are the conditions for returning or exchanging a car under the Three Guarantees Law for Automobiles?
2 Answers
The conditions for returning or exchanging a car under the Three Guarantees Law for Automobiles are: 1. If safety performance faults have been repaired twice but still persist or new safety performance faults appear; 2. If the engine or transmission has been replaced twice, or if the same major component of the engine or transmission has been replaced twice due to quality issues and still cannot function properly; 3. If the same major component of the steering system, braking system, or body has been replaced twice due to quality issues and still cannot function properly. The scope of these components must comply with relevant national standards or regulations, with specific requirements to be further stipulated by the General Administration of Quality Supervision, Inspection and Quarantine. Within the warranty period of the household automobile product, if the cumulative repair time due to quality issues exceeds 35 days, or if the same product quality issue has been repaired more than five times, the consumer can request an exchange from the seller with the Three Guarantees certificate and the purchase invoice.
I've been driving for over a decade and know this stuff pretty well. The three main conditions for returning or exchanging a car under the Lemon Law are: First, if a newly purchased car develops serious safety failures like brake failure or engine malfunction within 60 days or 3,000 kilometers, you can directly return or exchange it. Second, if the same problem recurs more than 5 times without being fixed properly - each recurrence after repair counts as one instance. Third, if the total repair days exceed 35 days during the warranty period, affecting normal usage. The warranty period is typically 3 years or 60,000 kilometers. I think the most crucial thing is to keep all repair invoices and records, and don't let dealers stall you. I once had a friend whose car's AC kept breaking - it was repaired 6 times without success. He only got a replacement after complaining to the manufacturer. Otherwise, it would've been wasted money and frustration. That's the most effective way to protect your rights.