What are the conditions for returning or exchanging a car under the Three Guarantees Law?
1 Answers
The conditions for returning or exchanging a car under the Three Guarantees Law are: 1. After two cumulative repairs for safety performance faults, the safety performance faults still persist or new safety performance faults appear; 2. After the engine and transmission have been replaced twice cumulatively, or if the same major component of the engine or transmission has been replaced twice due to quality issues and still cannot function properly; 3. After the same major component of the steering system, braking system, or body has been replaced twice due to quality issues and still cannot function properly. The scope of these components should comply with relevant national standards or regulations, with specific requirements to be further stipulated by the General Administration of Quality Supervision, Inspection, and Quarantine. Within the warranty period of the household automobile product, if the cumulative repair time due to quality issues exceeds 35 days, or if the same product quality issue has been repaired more than five times cumulatively, the consumer can request an exchange from the seller by presenting the Three Guarantees certificate and the purchase invoice.