What are the conditions for returning or exchanging a car under the Three Guarantees Law?
3 Answers
The conditions for returning or exchanging a car under the Three Guarantees Law are: 1. After two cumulative repairs for safety performance faults, the safety performance faults still persist or new safety performance faults appear; 2. After the engine and transmission have been replaced twice cumulatively, or if the same major component of the engine or transmission has been replaced twice due to quality issues and still cannot function properly; 3. After the same major component of the steering system, braking system, or body has been replaced twice due to quality issues and still cannot function properly. The scope of these components should comply with relevant national standards or regulations, with specific requirements to be further stipulated by the General Administration of Quality Supervision, Inspection, and Quarantine. Within the warranty period of the household automobile product, if the cumulative repair time due to quality issues exceeds 35 days, or if the same product quality issue has been repaired more than five times cumulatively, the consumer can request an exchange from the seller by presenting the Three Guarantees certificate and the purchase invoice.
The conditions for returning or exchanging a car under the Three Guarantees Law mainly target major defects. For example, within 7 days after purchasing a car, if there is a serious failure in the braking system or steering system that affects safe driving, I can directly request a return or exchange of the vehicle. Additionally, within 60 days or 3,000 kilometers driven, if the same issue is repaired more than twice without resolution, or if core components like the engine or transmission are replaced twice and still malfunction, I can also apply for a return or exchange. I believe all consumers should familiarize themselves with these terms before purchasing a car, keep all maintenance records and invoices, so that in case of any issues, they can quickly protect their rights. It’s also important to regularly monitor the vehicle’s condition, perform timely maintenance checks, and not let minor issues escalate into major problems, as driving safety is paramount. Regularly educating oneself on consumer rights and raising awareness can help minimize financial losses.
The return and exchange conditions of the automobile three-guarantee policy are set quite strictly, primarily to protect the rights and interests of car owners. Having driven for many years, I know that within 60 days or 3,000 kilometers after purchasing a car, if you encounter safety performance failures such as steering system or braking system malfunctions, and if the issue remains unresolved after two repair attempts, you can request a return or exchange. Additionally, if the same fault requires more than four cumulative repairs, or if replacing major components still doesn't resolve the issue, you can also assert your rights. It is recommended that everyone keep detailed records of maintenance from the moment of purchase, rather than solely relying on what the 4S store says. Check the specific regulations yourself. This way, if issues arise, they can be handled more smoothly, saving time and money on third-party interventions. Address minor faults promptly to prevent them from escalating into major repairs, ensuring the vehicle remains safe and reliable at all times.
