What are the conditions for returning or exchanging a car under the 2021 Automobile Three Guarantees Law?
3 Answers
Automobile Three Guarantees Law conditions for returning or exchanging a car: System issues: Within 60 days from the date of purchase or within 3,000 kilometers of driving, if there is a failure in the steering system, braking system, body cracking, or fuel leakage, you can choose to exchange or return the car; Unresolved faults: If serious safety performance faults are repaired twice but still not resolved, or new serious safety performance faults occur, you can choose to return or exchange the car; Frequent engine changes: If the engine or transmission is replaced twice, or their same main components are replaced twice and still cannot function properly, you can choose to return or exchange the car; Frequent repairs of related systems: If the same main components of the steering system, braking system, suspension system, front and rear axles, or body are replaced twice and still cannot function properly, consumers can also choose to exchange or return the car. In addition, the new regulations also stipulate situations of exchange due to repair time limits and situations of return due to unsuccessful exchange.
I remember the 2021 Automobile Three Guarantees Policy mainly allows car owners to return or exchange vehicles if there are issues with new cars. When I first bought my car, I encountered an engine failure and later found out the conditions are quite strict: it must be within the Three Guarantees period, generally two years or 50,000 kilometers, whichever comes first. If there's a serious safety failure that hasn't been fixed after several repairs, or if major components like the engine or transmission have been replaced twice and still have problems, you can apply for a new car exchange or refund. Additionally, if the cumulative repair time exceeds 35 days, or if the same issue is repaired five times without resolution, it also meets the requirements. These details must be recorded promptly on repair invoices, otherwise, it's hard to defend your rights afterward. My friend went through a lot of trouble because they didn't keep evidence, so I suggest car owners pay attention to repair records early on and not wait until major issues arise to take action.
As a family car user, I have deep feelings about the 2021 Automobile Three Guarantees Policy's return and exchange conditions, especially with safety as the top priority. The core principle is that new vehicles with serious issues during the warranty period qualify for return or replacement: for instance, if brakes fail or airbag malfunctions persist after repair; if the engine or transmission still fails after two replacements; or if cumulative repair time exceeds 35 days; or if the same issue recurs after five repair attempts. Our family car once had an air conditioning problem that wasn't fixed after four repairs, but we successfully claimed compensation under this law, saving us significant hassle. I advise everyone to perform regular maintenance after purchasing a car and promptly document any issues at authorized service centers to facilitate quick rights protection and ensure family safety.
