What are the conditions for returning or exchanging a car?
2 Answers
According to the Automobile Three Guarantees Law, the conditions for returning or exchanging a car are as follows: 1. The vehicle has undergone two repairs for serious safety performance failures: If the serious safety performance failure has not been resolved or a new serious safety performance failure occurs. 2. After the engine or transmission has been replaced twice: Or if the same major component of the engine or transmission has been replaced twice due to quality issues and still cannot function properly. The replacement counts for the engine, transmission, and their major components are not duplicated. 3. Steering system, braking system: Or if the same major component of the suspension system, front/rear axle, or body has been replaced twice due to quality issues and still cannot function properly.
I understand that the conditions for returning or exchanging a car are primarily based on the automotive three-guarantees policy. Within 60 days of purchasing a car, if you encounter major quality issues such as engine failure or safety system malfunctions that render the vehicle unusable, you can request a return or exchange. Additionally, within the two-year or 50,000-kilometer warranty period, if the same issue remains unresolved after three or more repairs, or if the cumulative repair time exceeds 30 days, you can also apply for a return or exchange. The key is to promptly retain repair receipts and evidence and communicate with the dealer. Note that damages caused by human factors, such as accidents, are not covered. It is advisable to prioritize reputable brands when purchasing a car and carefully review the contract terms to avoid future issues. The three-guarantees policy safeguards consumer rights, but in practice, it’s crucial to act decisively and not delay.
