What are the conditions for returning a Mercedes-Benz under the three-guarantee policy?
2 Answers
There are four main conditions for returning a Mercedes-Benz under the three-guarantee policy. Below are detailed explanations of these four conditions: 1. Time: Within 60 days from the date of purchase invoice issuance by the seller or within 3,000 kilometers of driving, if there is a failure in the steering system, braking system, body cracking, or fuel leakage, the consumer can choose to exchange or return the vehicle. 2. Safety: If serious safety performance failures persist after two repair attempts, or if new serious safety performance failures occur, the consumer can opt for a return or exchange. 3. Engine: If the engine or transmission is replaced twice, or if the same major component of these systems is replaced twice and still cannot function properly, the consumer can choose to return or exchange the vehicle. 4. Malfunction: If the same major component in systems such as steering, braking, suspension, front/rear axles, or body is replaced twice and still cannot function properly, the consumer can also opt for an exchange or return.
After purchasing a Mercedes-Benz, I researched the conditions for returning a car under the three-guarantee policy. The key national regulations state that within 60 days of purchase or within 3,000 kilometers driven, if serious safety issues such as complete failure of the steering system, brake system malfunction, or body cracking occur, you can directly request a return. If the issue is less urgent but involves the same major fault—such as repeated engine failures—and the car has been repaired more than twice during the warranty period (usually 2 years or 50,000 kilometers) without resolution, it also qualifies for a return. For example, a friend's car had transmission issues, and after three unsuccessful repairs, they returned it to the dealership. Remember to keep all repair receipts and invoices, and don’t delay addressing problems—safety is more important than anything else. Contacting the dealer promptly ensures successful rights protection. The process can be time-consuming, but Mercedes-Benz’s after-sales service is reliable; providing evidence will get it done.
