What are the conditions for returning a car?
2 Answers
Return conditions are within the scope of the three-guarantee policy and meet the requirements. The standards for new car replacement are as follows: 1. Time limit: Within 60 days of purchase or with driving mileage less than 3,000 kilometers (based on the purchase invoice), replacement can be requested. If the new car experiences steering system failure, braking system failure, body cracking, or fuel leakage during driving, you can apply for replacement at a 4S store; 2. Fault conditions: If the new car has two serious safety performance failures that remain unresolved, or if the engine or transmission still cannot function normally after being replaced twice, or if the steering system/braking system still cannot function normally after two replacements - under these circumstances, the owner has the right to request full vehicle replacement.
I've dealt with similar situations before, and returning a car depends on specific conditions. If you discover major quality issues right after taking delivery, such as engine oil leaks or body structure deformations that pose safety hazards, you can directly request a return within 30 days. For minor issues, first refer to the three-guarantee policy: you're only eligible to apply for a return if the same problem remains unresolved after 5 repair attempts, or if the cumulative repair time exceeds 35 days. Remember to keep all maintenance receipts and inspection reports, as these are crucial for protecting your rights. When purchasing a car, you should clarify the return and exchange policies with the 4S store, and carefully review the additional clauses in the contract, as policies vary significantly between brands.
