What are the conditions for returning a car?

[Figueiredo]

Return conditions are within the scope of the three-guarantee policy and meet the requirements. The standards for new car replacement are as follows: 1. Time limit: Within 60 days of purchase or with driving mileage less than 3,000 kilometers (based on the purchase invoice), replacement can be requested. If the new car experiences steering system failure, braking system failure, body cracking, or fuel leakage during driving, you can apply for replacement at a 4S store; 2. Fault conditions: If the new car has two serious safety performance failures that remain unresolved, or if the engine or transmission still cannot function normally after being replaced twice, or if the steering system/braking system still cannot function normally after two replacements - under these circumstances, the owner has the right to request full vehicle replacement.

[MargaretAnn]

I've dealt with similar situations before, and returning a car depends on specific conditions. If you discover major quality issues right after taking delivery, such as engine oil leaks or body structure deformations that pose safety hazards, you can directly request a return within 30 days. For minor issues, first refer to the three-guarantee policy: you're only eligible to apply for a return if the same problem remains unresolved after 5 repair attempts, or if the cumulative repair time exceeds 35 days. Remember to keep all maintenance receipts and inspection reports, as these are crucial for protecting your rights. When purchasing a car, you should clarify the return and exchange policies with the 4S store, and carefully review the additional clauses in the contract, as policies vary significantly between brands.

[BlakelyLynn]

My colleague encountered difficulties with returning a car last year. The core condition is that the vehicle has irreparable safety defects, such as fatal issues like brake failure or steering system malfunctions. Minor scratches or dents definitely don't qualify, but if core components like the engine or transmission fail twice within 60 days and still can't be fixed, the law supports returning the car. You must obtain a fault certificate from an official inspection agency—dealing directly with the 4S store often leads to disputes, so it's best to involve the manufacturer's customer service and file a complaint with the consumer association for record. The entire process takes at least two to three months, and you still have to bear depreciation costs—it's truly not easy.

[OJoanna]

The key to returning a car lies in defining quality issues. The Three Guarantees Law clearly stipulates: high-risk situations like spontaneous combustion or safety system failures warrant unconditional returns; for general faults, the conditions are either cumulative repairs exceeding 35 days or the same issue repaired 5 times. I recommend getting a professional inspection first—don’t blindly trust dealership verbal diagnoses. Pay special attention to the start date calculated from the purchase invoice. For NEV battery failures, as long as they meet Three Guarantees standards, the return process mirrors that of fuel vehicles. Negotiable refunds may apply to usage taxes upon return, but insurance and customization fees are typically non-refundable.