What are the conditions for 'one refund and three compensations' under the Automobile Three Guarantees Law?
1 Answers
The conditions for 'one refund and three compensations' under the Automobile Three Guarantees Law are as follows: The cumulative repair time for the automobile exceeds 35 days within the Three Guarantees validity period. The same product quality issue has caused repairs to be performed more than five times cumulatively. Severe safety failures have been repaired twice cumulatively. Within 60 days from the date of purchase or within 3,000 kilometers of driving, the steering system fails, the braking system fails, the body cracks, or fuel leaks. During the Three Guarantees period for household automobile products, if any of the following situations occur, and the consumer chooses to replace or return the product, the seller shall be responsible for replacement or refund: 1. Safety performance issues: Severe safety performance failures have been repaired twice cumulatively, and the severe safety performance failures have not been eliminated or new severe safety performance failures have occurred; 2. Engine issues: If the engine and transmission cannot be used normally after being replaced twice cumulatively, or if the same major components of the engine and transmission cannot be used normally after being replaced twice cumulatively due to quality issues, the replacement times of the engine, transmission, and their major components shall not be counted repeatedly; 3. Body component issues: The same major components of the steering system, braking system, suspension system, front and rear axles, and body cannot be used normally after being replaced twice due to quality issues.
