What are the conditions for Mercedes-Benz vehicle return or exchange?
2 Answers
Below are the conditions for Mercedes-Benz vehicle return or exchange: Complete documentation required: You must be able to prove the purchase channel of the vehicle, with all invoices and documents complete. The vehicle must meet the "Three Guarantees" policy, meaning it satisfies the time and mileage requirements, which vary by manufacturer and are specified in the vehicle manual. Within the return/exchange period: During the Three Guarantees validity period, if serious safety performance issues occur, and after two repair attempts the fault still cannot be resolved, or if other safety faults arise, the entire vehicle can be returned or exchanged with compensation. During the Three Guarantees validity period, if the engine or transmission among the three major components has quality issues, and after two replacements the problem persists, the entire vehicle can be returned or exchanged with compensation. During the Three Guarantees validity period, if the vehicle cannot be repaired after more than 35 days due to quality issues, the vehicle can also be exchanged with compensation.
As a long-time Mercedes-Benz owner, I've been paying attention to this recently and find the return/exchange conditions quite clear. It mainly depends on the national three-guarantee policy: within 60 days or 3,000 kilometers after purchasing a new car (whichever comes first), if the vehicle has serious quality issues, it can be returned or exchanged. The term "serious" refers to problems like engine oil burning, severe transmission jerking that makes the car undrivable, or frequent unresolved chassis noises. Additionally, the issue must have been repaired at least five times with recurring problems, or the car must have been in the repair shop for over 35 days. I recommend conducting a comprehensive inspection as soon as you get a new car. Mercedes-Benz dealerships usually provide a logbook—keep all repair receipts for solid evidence if needed. If you encounter such issues, don't hesitate to go through official channels promptly. Mercedes-Benz handles these matters efficiently, helping you avoid disruptions to your daily commute.
