What are the conditions for car return or exchange?
2 Answers
There are two main conditions for car return or exchange: 1. Time limit: Within 60 days of purchase or if the new car's mileage is within 3,000 kilometers (based on the purchase invoice), the car can be exchanged. If the new car experiences issues such as steering system failure, braking system failure, body cracking, or fuel leakage during driving, the owner can apply for return or exchange at the 4S store. 2. Fault conditions: If the new car has two serious safety performance faults that remain unresolved, if the engine or transmission still cannot function properly after being replaced twice, or if the steering system or braking system still cannot function properly after being replaced twice, the owner has the right to return or exchange the entire vehicle.
The conditions for returning or exchanging a car are primarily based on serious quality issues with the vehicle during the warranty period. For example, if the engine or safety system fails within 60 days or 3,000 kilometers after purchase and the issue remains unresolved after multiple repairs, you can apply for a return or exchange under the automotive three-guarantee policy. As a car owner, I must remind you to keep every repair record, as this is crucial because the 4S dealership will require detailed evidence for evaluation. Common issues include steering failure, brake system malfunctions, or repeated transmission jamming, all of which pose safety risks. If the problem isn’t resolved after two repairs, you can apply again after the third attempt. In practice, consumers need to be proactive and not delay too long, otherwise, it may become difficult to proceed once the time limit is exceeded. The law protects us, but it’s also important to understand basic rights. Always check the contract details when purchasing a car to avoid potential issues.
