What are the compensation regulations for overstocked vehicles?
3 Answers
Vehicles that have been in the factory for more than 3 months but have not yet been sold are usually referred to as overstocked vehicles. The specific compensation standards for overstocked vehicles are as follows: Article 55 of the "Consumer Rights Protection Law": If a business operator commits fraud in providing goods or services, it shall, at the request of the consumer, increase the compensation for the losses suffered by the consumer, and the amount of increased compensation shall be three times the price of the goods purchased or the cost of the services received by the consumer. Consumer fraud: If the consumer intends to purchase a brand-new vehicle, but the seller sells a long-time overstocked vehicle without fulfilling the obligation to inform, concealing the fact that the vehicle has been in stock for a long time, causing the consumer to mistakenly believe that they are purchasing a brand-new vehicle, this constitutes consumer fraud. Consumers can protect their rights in accordance with the relevant provisions of the "Consumer Rights Protection Law".
As an ordinary consumer, I once picked out a decent-looking stock car at the dealership, only to encounter minor issues shortly after driving it. After contacting the dealer, they offered some compensation based on consumer protection laws, but the key factor was whether the vehicle's problems fell within the warranty period. If you discover quality issues after purchasing a stock car, first check the vehicle records and production date, then negotiate with the seller or file a complaint on the 12315 platform. Don’t delay too long—the law stipulates free repairs or replacements within six months; beyond that, you’ll need to provide evidence. I recommend asking about the stock duration when buying a car to avoid future hassles, as dealing with such issues can be time-consuming. Details matter—keeping receipts and photos can be a big help.
From a seller's perspective, dealing with compensation for inventory vehicles is quite common for us. Vehicles stored for extended periods may develop minor issues, but the industry generally follows the three-guarantee policy. If buyers request compensation, we need to verify whether there are genuine problems, such as battery aging or mechanical failures. According to regulations, providing free repairs or partial refunds is standard practice. To avoid disputes, we advise buyers to check the production date when purchasing and maintain their own inspection records. This creates a win-win situation, and protecting our reputation is essential. I believe the key is smooth communication to prevent minor issues from escalating and affecting business.
