What Are the Common Malfunctions of ETC Cards?

[DiAlejandro]

ETC card device failure may result in no response, displaying that the card is not properly inserted, or ETC card deduction failure. Below are solutions for ETC malfunction indicators: 1. Reduce speed and maintain distance when passing through ETC lanes: When vehicles pass through ETC lanes, their speed must not exceed the limit indicated by on-site speed signs, and a safe distance should be maintained from the vehicle ahead. 2. Manual lanes can be used if ETC lanes malfunction: If encountering a malfunction or congestion in an ETC lane, drivers can choose to pass through a manual lane without losing any discount benefits. 3. Pass only when the onboard electronic tag displays normal status: Before entering an ETC lane with a vehicle equipped with an onboard electronic tag (OBU), drivers should insert the ETC co-branded card into the electronic tag. The vehicle can proceed through the ETC lane only after the electronic tag shows normal operation. 4. Some vehicles may require cutting the metal explosion-proof film on the windshield: Due to the metal explosion-proof film on the windshields of certain vehicle models, microwave signals may be blocked, preventing OBU installation and activation or successful passage through ETC lanes after installation. It is recommended to seek a professional auto beauty shop to cut the corresponding area on the explosion-proof film.

[LePresley]

I often use ETC on highways, and the most common issue I encounter is the card not being read. It might be because the card isn't inserted properly or there's dirt on the windshield blocking the scanner. Another frequent problem is insufficient balance—the system beeps to warn you, and you need to top up immediately via the app. Old tags with weak signals can also be an issue; my old card started having problems after three years of use, but it worked fine again after I got a new one. Avoid exposing the card to direct sunlight or water, as the chip can easily get damaged. When the battery runs out, the active tag stops working and needs to be replaced. Prevention includes regularly checking that the adhesive isn't loose and cleaning the card surface. If you encounter an ETC malfunction on the highway, don't panic—just switch to a manual lane and visit a service station later to get it fixed. Also, make sure the card is securely positioned to minimize misoperation.