What are the 6 steps in the automotive after-sales service process?
1 Answers
The 6 steps in the automotive after-sales service process: 1. The service advisor checks their appearance and attire according to standard requirements. 2. Prepares necessary forms, tools, and materials. 3. Maintains and cleans the environment. 4. Actively greets and guides customers to park. 5. Uses standard greeting language. 6. Addresses customers appropriately. Driving precautions: 1. Note 1: Using stronger high beams at night makes driving less safe; a wider beam angle is safer, while raising the lights higher and brighter is more dangerous. 2. Note 2: Habitually pressing the clutch is not a way to reduce trouble. 3. Note 3: After parking on uneven ground, not only should you engage the handbrake but also leave the car in gear. 4. Note 4: On a one-way road with two lanes, driving on the dotted line is the least safe.