The Process of Claiming Warranty During the Vehicle Warranty Period
2 Answers
Open the Maintenance Manual, the warranty terms page will clearly state the vehicle's overall warranty period, parts warranty period, and wear-and-tear parts warranty period. The owner can go to the 4S store and request after-sales personnel to conduct an inspection. The final result can only be based on the test results provided by the 4S store personnel. After the inspection is completed, the owner can discuss the claim conditions with the relevant personnel.
I've bought several cars, and the claim process during the warranty period is quite straightforward. When an issue arises, I simply call the 4S dealership to schedule an inspection. At the dealership, technicians first diagnose the cause of the fault. If it's confirmed to be within the warranty coverage, they submit a claim application to the manufacturer. They verify the purchase invoice and warranty manual, and once confirmed valid, repairs begin. Throughout the process, I make sure to keep all communication records and avoid delays to prevent expiration. Additionally, I recommend regular maintenance to prevent minor issues from becoming serious. After successful repairs, the dealership provides a report. In short, maintaining smooth communication is key, and avoid self-repairs to prevent invalid claims.
