The Difference Between 5S Stores and 4S Stores?

[LeHarrison]

Automobile 4S stores and 5S stores mainly differ in their business models. The detailed introduction is as follows: A 4S store is a sales outlet that integrates automobile sales, maintenance, parts, and information services. The 4S store is a car franchise model centered on the "four-in-one" concept, including vehicle sales (Sale), spare parts (Sparepart), after-sales service (Service), and information feedback (Survey). 5S includes: vehicle sales (sales), spare parts sales and promotion (spareparts), system information feedback (System-of-information-feed-back), maintenance and repair (service), and used car transactions (second-hand). A 5S store is a business model that combines the above five main elements.

[Lauren]

I remember when I bought a car last year, I specifically researched the difference between 4S and 5S dealerships. A 4S dealership is the standard car dealer, typically offering four services: Sale, Spare parts, Service, and Survey, providing a one-stop solution for all needs. For example, when buying a car at a Toyota 4S dealership, you can also get an oil change and maintenance, which is quite convenient. As for 5S dealerships, they are said to be an upgraded version of 4S, adding a fifth 'Speed' or 'Safety,' meaning faster service or upgraded safety inspections. When my friend picked up a car at a 5S dealership, scheduling maintenance only took half an hour, unlike at a 4S dealership where you often have to wait an hour or more. If your budget allows, choosing a 5S dealership can save time, especially now with the fast pace of life—no one wants to waste time waiting. However, 5S dealerships are slightly more expensive, so it depends on personal needs. I think the main difference is the addition of an efficiency element, but overall, both are legitimate channels.

[StPeyton]

As someone working in auto repair, I've personally witnessed the operations of 4S and 5S dealerships. The basic services at 4S shops are quite good - they offer test drives during sales, maintain comprehensive parts inventory, and equip their service bays with standard tools to handle routine maintenance. However, 5S dealerships are different. They add 'Speed Service' with greater hardware investments, like dedicated express lanes for maintenance vehicles and advanced diagnostic equipment to boost efficiency. For instance, while a brake pad replacement might take half a day at a 4S shop, a 5S shop can complete it in just one hour. This not only saves customers' time but also makes my job smoother. If you prioritize time and effort savings, 5S shops are worth considering; otherwise, the core services at 4S shops are sufficient. Both operate legitimately - the choice ultimately depends on your need for speed and convenience.

[Elliana]

I often visit various car dealerships. From a sales perspective, 4S stores are the mainstream model: integrating car purchase, repair, and parts feedback into one, with mature processes suitable for first-time car buyers. As for 5S stores, they are essentially a brand upgrade strategy, adding elements like 'Smart' or 'Speed,' such as digital appointments and fast delivery. In my experience, 5S stores allow direct video consultations about car conditions via apps, whereas 4S stores only offer phone queues. This makes a significant difference for users, as 5S services are more considerate and efficient. However, 4S stores offer lower prices, making them a stable choice for beginners.