The Difference Between 5S Stores and 4S Stores?
2 Answers
Automobile 4S stores and 5S stores mainly differ in their business models. The detailed introduction is as follows: A 4S store is a sales outlet that integrates automobile sales, maintenance, parts, and information services. The 4S store is a car franchise model centered on the "four-in-one" concept, including vehicle sales (Sale), spare parts (Sparepart), after-sales service (Service), and information feedback (Survey). 5S includes: vehicle sales (sales), spare parts sales and promotion (spareparts), system information feedback (System-of-information-feed-back), maintenance and repair (service), and used car transactions (second-hand). A 5S store is a business model that combines the above five main elements.
I remember when I bought a car last year, I specifically researched the difference between 4S and 5S dealerships. A 4S dealership is the standard car dealer, typically offering four services: Sale, Spare parts, Service, and Survey, providing a one-stop solution for all needs. For example, when buying a car at a Toyota 4S dealership, you can also get an oil change and maintenance, which is quite convenient. As for 5S dealerships, they are said to be an upgraded version of 4S, adding a fifth 'Speed' or 'Safety,' meaning faster service or upgraded safety inspections. When my friend picked up a car at a 5S dealership, scheduling maintenance only took half an hour, unlike at a 4S dealership where you often have to wait an hour or more. If your budget allows, choosing a 5S dealership can save time, especially now with the fast pace of life—no one wants to waste time waiting. However, 5S dealerships are slightly more expensive, so it depends on personal needs. I think the main difference is the addition of an efficiency element, but overall, both are legitimate channels.
