Should I Still Take the Car If It Got Scratched by the 4S Store Before Delivery?
2 Answers
If the invoice hasn't been issued, you can request a replacement; if the invoice has been issued, replacement is not possible. If it's confirmed that the car hasn't been delivered yet and the damage was indeed caused by the 4S store, then the 4S store will definitely take full responsibility. Generally, the store will communicate with you. Minor Scratch Situation: If it's just a minor scratch where some paint has come off, from a legal perspective, the 4S store is responsible for repainting the affected area. From a reasonable standpoint, the 4S store might offer appropriate compensation to express their apology. Severe Scratch Situation: If the damage is somewhat serious, such as dents on the body or the need to replace parts, then the 4S store is obligated to repair the vehicle (including part replacement and repainting) and provide goodwill compensation (goodwill compensation is also analyzed from a reasonable standpoint). This could include free maintenance or extended warranty, with specifics to be negotiated between both parties.
Finding your new car scratched by the 4S shop before delivery is truly upsetting. I suggest first calming down to carefully inspect the scratch—check its location and size, and use a small light to see if the paint or metal is damaged. If it's a minor scratch, you can negotiate with the 4S shop for free repair and polishing, or request a complimentary maintenance package as compensation. However, if it's a severe scratch affecting the car's structure, I would firmly refuse delivery and demand a replacement, as it may compromise safety. Review the purchase contract terms to clarify liability, and document the damage with photos immediately. When discussing the issue, speak directly with the sales manager—be firm but reasonable. Don’t settle for a flawed car; a new vehicle should offer a perfect experience.
