Should I Seek Compensation from a 4S Store for Car Roof Leakage?
3 Answers
4S stores will not provide relevant compensation. The following is an introduction about car 4S stores: 1. Introduction to 4S stores: A 4S store, fully known as an automobile sales service 4S store, is a car sales enterprise that integrates vehicle sales, spare parts, after-sales service, and information feedback into one. 2. Advantages of 4S stores: Brand advantage, as most car 4S stores deal with car brands that have good brand effects, strong competitiveness, and a relatively large market share. Complete and standardized service system, the core competitiveness of car 4S stores lies in winning customers with high-quality services.
If my car roof starts leaking shortly after purchase, I'd first check the warranty manual to see if it's still covered. New cars typically come with a 3-year or 60,000-kilometer warranty. If the leakage is due to manufacturing defects like poorly sealed welds, it's perfectly reasonable to file a claim at the 4S店—they should repair it for free. However, if I caused the damage myself, such as damaging the sunroof seal, then I'd have to pay out of pocket. Remember to bring the purchase contract and photos of the leak as evidence, and head straight to the dealership to discuss—don't delay too long to avoid moldy interiors or damaged wiring. Safety first. By the way, another common cause of leaks is high-pressure car wash jets hitting body cracks, so regular inspections can save a lot of trouble.
When encountering a roof leak, I would first determine if it's a quality issue. If a new car has this problem during the warranty period, according to consumer rights laws, you can demand compensation or repairs from the 4S store. Once, my colleague successfully claimed compensation because the sealing adhesive aged too quickly, so we shouldn't be afraid to assert our rights—keep videos of the leak and purchase records, then approach the 4S store politely but firmly for an explanation. If the warranty has expired, weigh the costs: paying for repairs yourself might be quicker than engaging in a compensation dispute. Roof leaks shouldn't be delayed, as they can cause electrical shorts or odors, posing health risks. By the way, regular maintenance of the sunroof and car body can prevent leaks.
