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Should I inform the rental company about scratches when returning the car?

2 Answers

SanHayden

07/29/25 1:57am

If the rental car gets scratched, it is necessary to inform the rental company when returning the vehicle, regardless of the size of the scratch. For minor scratches, reporting the situation to customer service upon returning the car is usually sufficient, and most rental platforms will not require the renter to compensate for such minor damages. This is because rental agreements typically include clauses stating that users who conceal accidents or vehicle damage will be held fully responsible for all associated costs. Therefore, it is crucial to report any scratches immediately after they occur. If the damage falls within the platform's waiver coverage, the user generally won't need to pay for repairs—don't risk greater losses by neglecting minor issues. If the scratches are severe and require compensation, the amount will depend on the extent of the damage, with no fixed compensation figure. In such cases, promptly contact the rental company to file an insurance claim. While the repair costs will be covered by the insurance, the renter may still be responsible for the increased insurance premium in the following year, as well as any loss-of-use fees incurred during the repair period. Additionally, if the scratches are extremely severe or result from a traffic accident, the car may be classified as a salvage vehicle. In this scenario, the renter will need to cover the depreciation cost of the car. Concealing the true extent of the damage is not advisable, though the exact amount will depend on the specific circumstances.

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StAbel

08/12/25 5:59am

When the rental car gets scratched, as a frequent renter, I always report it honestly. You might think a small scratch is no big deal, but rental companies inspect very carefully. They use scanning systems, and if they find unreported damage, they’ll deduct more from your deposit or even affect your credit record, making your next rental more expensive. Once, I skipped reporting a small scratch, and it turned into a $500 fine—way more expensive than the $50 repair it would’ve cost if I’d reported it. Plus, if you have full coverage insurance, reporting it means free repairs—easy and legal. Honesty is a win-win. It might seem like a hassle, but in the long run, it avoids bigger problems and protects your rights. Playing it safe is always smarter.

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