New Car Display Model Refund and Triple Compensation Regulations
3 Answers
Refund and triple compensation is stipulated in the "Consumer Rights and Interests Protection Law of the People's Republic of China", applicable whenever fraudulent behavior exists. Here are the relevant provisions: Article 55: If a business operator provides goods or services with fraudulent conduct, it shall, at the consumer's request, increase the compensation for the losses suffered by the consumer, with the increased compensation amounting to three times the price of the purchased goods or the cost of the services received; the amount of increased compensation. Return: According to these regulations, for replacement or return, the consumer shall pay reasonable usage compensation for the household automotive product, unless the seller is required by these regulations to provide free replacement or return.
Last month I just bought a car, thinking it was brand new, only to discover the dealer sold me a showroom display vehicle. The odometer showed only a few hundred kilometers, but upon inspection I found seat wear marks and slightly aged tires. Fortunately, I was cautious enough to check the records. According to the Consumer Rights Protection Law, this concealment of the vehicle's true condition constitutes fraud. Consumers can demand a refund plus triple compensation - what's commonly called 'refund plus threefold compensation'. Since then, I've been advising friends to thoroughly inspect details when buying cars: check manufacturing dates, test drive, even take photos as evidence. Don't just judge by surface appearance - showroom cars often get test-sat and operated by many people. If dealers don't disclose this proactively, they're deceiving customers. Such cases are common, and timely rights protection can prevent losses.
Having repaired cars for over a decade, I often see customers discovering their 'new' car was actually a display model after purchase. While the mileage is low, internal components may have premature wear. According to the 'Refund Plus Triple Compensation' regulation, if the dealership fails to disclose it's a display car during sale, it constitutes fraud. Consumers have the right to demand a refund plus triple compensation. My advice for car buyers: inspect the undercarriage for scratches or compare the smell with a factory-fresh vehicle. This regulation protects car owners' interests, but many are unaware. Simply filing a complaint with the Consumer Association can expedite resolution and prevent significant losses.
