Is There Compensation for Replacing the Transmission in a New Car?
2 Answers
The revised Consumer Rights Protection Law stipulates: For household automotive products, if major components such as the engine or transmission exhibit quality defects within 60 days from the date the seller issues the unified motor vehicle sales invoice or within 3,000 kilometers of driving, the seller or manufacturer of the household automobile shall, upon the consumer's request, provide a full vehicle replacement or refund, and compensate for losses in accordance with the law. As one of the three most critical components in a vehicle, the transmission, whether in a new car or not, entitles the owner to manufacturer compensation as long as the issue arises within the warranty period. This is also mandated by the national Three Guarantees policy. The Three Guarantees policy, short for "return, replacement, and repair," is a retail commercial enterprise's commitment to servicing faults caused by product quality issues, not due to improper use or storage by the user. Article 19 of the Three Guarantees policy specifies that during the warranty period of a household automobile, if each repair (including waiting time for spare parts) exceeds five days due to quality issues, the consumer should be provided with a substitute vehicle or reasonable transportation cost compensation. The repair duration is calculated from the time the consumer and the repair facility agree on the repair until its completion. Any repair occupying less than 24 hours is counted as one day. Additionally, if the engine or transmission is replaced twice, or if the same major component of the engine or transmission is replaced twice due to quality issues and still fails to function properly, the consumer has the right to choose a refund.
New car transmission issues may qualify for compensation, but it largely depends on the warranty coverage. As someone who frequently commutes by car, I've experienced similar situations. For new cars within the warranty period, typically 3-5 years, if the transmission requires replacement due to quality defects, the dealer or manufacturer usually covers all costs at no charge. This includes both parts and labor fees. However, if the damage results from improper operation, you'll have to pay out of pocket. Additionally, if the transmission replacement causes losses due to inability to use the vehicle, such as lost wages or extra car rental fees, you can request additional compensation. But you'll need to provide evidence, such as maintenance records and transaction receipts. Remember to carefully review the warranty manual when purchasing a car, as it details the coverage for transmissions and other critical components. The key is to contact the 4S店 immediately for resolution to avoid affecting your rights. In China, the Three Guarantees policy can also assist you, allowing claims for serious issues. In summary, actively following up during the warranty period ensures better compensation protection.
