Is there any compensation for recalled cars at 4S stores?
2 Answers
There is no compensation for car recalls. According to the "Regulations on the Recall of Defective Automotive Products", the following provisions apply: Article 19: For defective automotive products subject to recall, the manufacturer shall promptly take corrective measures such as repair, replacement, or refund to eliminate the defect. The manufacturer shall bear the costs of eliminating the defect and the necessary transportation costs of the defective automotive products. Article 24: If a manufacturer violates the provisions of these regulations and falls under any of the following circumstances, the product quality supervision department shall order corrections and impose a fine ranging from 1% to 10% of the value of the defective automotive products; if there are illegal gains, they shall be confiscated; if the circumstances are serious, the licensing authority shall revoke the relevant license.
I have specialized in automotive recall regulations. Generally speaking, manufacturers recall vehicles mainly to provide free defect repairs, and there are no legal requirements mandating compensation. However, in practice, some 4S dealerships may offer loaner vehicles or transportation subsidies, especially when the repair time exceeds two days. For example, last year, my neighbor's car was recalled due to airbag issues, and the 4S dealership reimbursed three days' worth of taxi fares. Nowadays, car owners have stronger awareness of their rights. If the recall causes you to lose work time or incur additional expenses, you can try negotiating. Remember to keep all receipts and, if necessary, file a complaint through 12315. Some brands also proactively offer maintenance services to appease customers, so it's advisable to ask about the policy directly.
