Is there a difference in after-sales service between buying a car from an auto trader and a 4S store?

1 Answers
JudeDella
07/30/25 8:42am
There are differences in after-sales service between buying a car from an auto trader and a 4S store, as detailed below: Vehicle sources: 4S stores are supplied by manufacturers, while auto traders typically source vehicles from 4S stores. Accordingly, 4S stores can only sell cars of a single brand, whereas auto traders can sell vehicles from multiple brands. Quality issues: Relatively speaking, 4S stores are more reliable. The probability of purchasing inventory vehicles or problematic cars from auto traders is significantly higher than from 4S stores. After-sales service: 4S stores are undoubtedly more reliable than auto traders in this regard. Auto traders only handle car sales and don't address after-sales issues. Although theoretically, nationwide warranty service is available, in reality, if you buy a car from an auto trader and seek after-sales service at a 4S store, the 4S store may find various excuses to deny consumers after-sales service.
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