Is There a Charge for Repairs Under the Three-Year Warranty?
1 Answers
During the three-year warranty period or within a specified mileage, if non-human-induced quality issues arise, the 4S shop will provide free repairs, including both parts and labor costs. Issues caused by human factors are not covered under the warranty. The warranty process: The warranty claim process typically involves the frontline after-sales service network handling the customer's quality claim request and deciding whether to compensate. The manufacturer's after-sales service headquarters then evaluates the service station's compensation decision, verifies the accuracy of the compensation, conducts dynamic quality analysis, and provides feedback on product quality to the production and procurement departments. What the three-year warranty covers: Vehicle replacement: If the same car experiences more than five issues and repairs, the owner can request a replacement. Car repairs: If non-human-induced quality issues arise within three years, the car can be repaired for free at a 4S shop.