Is the Repair at 4S Shop as Good as a New Car?
1 Answers
4S shops use genuine spare parts for replacements, ensuring the vehicle is restored to its original condition after repair. Authorized 4S shops employ certified technicians and professional equipment, and they provide warranties post-repair. Before delivery, the repaired vehicle must meet relevant technical standards. More details are as follows: 1. Definition of 4S Shop: A 4S shop is a comprehensive automotive service model encompassing vehicle sales (sale), spare parts (spare-part), after-sales service (service), and information feedback (survey). The term '4S' is an abbreviation of these four English words. Although China's automotive industry has a shorter history compared to developed countries, its service model evolution follows a similar path, reflecting over a century of global automotive industry practices. 2. Characteristics of 4S Shop Construction: In terms of construction, foreign car dealerships are generally less luxurious than those in China, with modest hardware facilities and investment scales. However, their management and service standards are top-notch, offering meticulous attention to detail. Unlike some places where customers can only view the exterior, foreign dealerships often allow full access to the interior and even have their own test tracks for customers to freely select and test drive vehicles.
