Is the New Car Follow-up Call Important?
1 Answers
New car follow-up calls are important. Significance: The purpose of making follow-up calls is to demonstrate good service quality, maintain relationships with existing customers, and promptly understand their feedback. Precautions: Consider the cost to the customer by prioritizing landline calls. Choose a time convenient for the user. The tone during the call should avoid making the user feel interrogated. Control the call duration—if the conversation isn't pleasant, users may become impatient after 3 minutes. Regardless of the outcome, sincerely thank the user for their time.