Is the 4S Store Responsible for the Three Guarantees if the Car Window Lifter Breaks?
4 Answers
During the warranty period, as long as it is not due to human causes, the 4S store will repair it for free. Automobile Three Guarantees Regulations: The concept of "Automobile Three Guarantees" refers to the actions of repair, replacement, or return taken by the producer, seller, or repairer of automobile products within the quality assurance period due to quality issues with the automobile product. The quality assurance period includes the repair period, the validity period of the three guarantees, and the quality assurance period for wear-prone parts. The following situations exempt the operator from the three guarantees responsibility: The consumer has been informed in writing that the purchased household automobile product has defects; the household automobile product is used for rental or other operational purposes; the instruction manual explicitly states that modification, adjustment, or disassembly is prohibited, but the consumer has modified, adjusted, or disassembled it, resulting in damage; the consumer has improperly handled the product quality issue, leading to damage; the consumer has failed to use, maintain, or repair the product correctly as required by the instruction manual, resulting in damage; damage caused by force majeure.
I just bought my car not long ago, and the power window got stuck, making the driver's door unable to close properly. It's really frustrating. Generally, under the three-guarantee policy, the car's power window regulator is covered under the vehicle's quality warranty, especially within two years of purchase or before 60,000 kilometers. The 4S shop will repair or replace the part for free. However, if the warranty period has expired, or if you tampered with or modified the window yourself—for example, installing illegal accessories that caused damage—it might not be covered by the three-guarantee policy, and you'd have to pay out of pocket. I suggest you check the warranty manual that came with your car; it clearly lists the components, and the regulator is usually categorized under electronic parts. If it's still under warranty, make an appointment with the 4S shop for an inspection as soon as possible. Don't delay, as it could affect the sealing and lead to water leakage during rain. Regular maintenance, like cleaning the window tracks, can help prevent such issues.
After years of car enthusiasm, I've encountered numerous power window failures, mostly caused by motor aging or dust-clogged rails jamming the mechanism. Regarding the three-guarantee policy, window regulators are classified as functional vehicle components. From the moment you drive a new car off the lot, manufacturers' three-guarantee services (repair, replacement, refund) fully cover them. Dealerships should handle repairs free of charge, provided there's no evidence of external damage. If a failure occurs, don't rush to intervene. First document the malfunction state, then call the dealership technician to confirm warranty coverage. If it's not user-inflicted damage, they're obligated to repair it properly. Post-warranty, repairs might cost anywhere from hundreds to thousands. My advice? Adopt my routine of regularly lubricating window tracks to minimize wear. For older vehicles, DIY motor replacement proves far more economical than whole assembly replacement – never compromise on driving safety though.
I just started driving not long ago, and the window regulator broke so I can't open the window. I feel panicked and worried it might affect safety. Simply put, under the three-guarantee policy, new cars are covered for free repairs, and the 4S store is responsible for free inspection and repair to check if it's a quality issue with the parts or an installation defect. However, if the car has been used for a long time and exceeds the warranty period, you'll have to pay for it yourself. It's best to contact the 4S store's after-sales service immediately and ask. Bring your vehicle license for quicker processing. Usually, be careful when opening and closing the windows, avoid using excessive force to prevent man-made damage. Safety first.
