Is the 4S shop still required to provide warranty service if the car is maintained outside?
1 Answers
According to relevant regulations, generally, 4S shops can provide warranty services. If maintenance has been performed outside a 4S shop and you wish to enjoy the three-guarantee service, you need to provide a series of relevant materials from the maintenance and repair shop, including the shop's maintenance qualifications, material list, repair items, quality inspection sheet, duplicate of the completion and factory qualification certificate, and purchase proof. Here is some relevant information about 4S shop warranty services: 1. The national three-guarantee policy does not clearly specify the connection between not performing maintenance at a 4S shop and the three-guarantee service. The three-guarantee policy states that as long as maintenance is performed according to the manufacturer's requirements, the warranty will not be voided, and any quality issues during the three-guarantee period can be covered by the three-guarantee service. 2. If a part unrelated to maintenance fails, there is no problem enjoying the three-guarantee service. However, in actual practice, if other warranted components, such as the engine, develop issues and the maintenance during the warranty period was not performed at a 4S shop, claiming the three-guarantee service can be somewhat troublesome.
