Is Sunroof Leakage Covered Under the Three Guarantees Policy?
4 Answers
If the sunroof leaks during the warranty period, it can be repaired at a 4S store. The introduction of the automobile three guarantees policy is as follows: 1. Vehicle replacement: If the same fault is repaired more than 5 times, the vehicle can be replaced. Within the validity period of the three guarantees (the validity period is 2 years or 50,000 kilometers, whichever comes first), if the cumulative repair time exceeds 35 days, or the same product quality problem causes repairs more than 5 times, the consumer can request a replacement. This applies within 60 days from the date of purchase or within 3,000 kilometers of driving (whichever comes first). 2. Vehicle return: If the engine is replaced twice and still does not function properly, the vehicle can be returned. Within the validity period of the three guarantees, if serious safety performance faults are repaired twice and the faults still persist or new serious safety performance faults occur; or if the engine or transmission is replaced twice; or if the same major components of the steering system, braking system, suspension system, front/rear axle, or body are replaced twice due to quality issues and still cannot function properly, the consumer can choose to return the vehicle, and the seller is responsible for the return. If the vehicle meets the replacement conditions but the seller does not have the same model or a product with a configuration not lower than the original vehicle, the consumer can choose to return the vehicle, and the seller is responsible for the return. 3. If repairs take more than 5 days, the owner has the right to use a spare car: During the warranty period, if there are product quality issues with the vehicle, the consumer can have it repaired for free at the repair shop with the three guarantees certificate, including labor and material costs.
Yeah, I've encountered this issue before. Last year during the rainy season, my car's sunroof leaked and the interior got soaked. I went straight to the 4S dealership to consult. After inspection, the technician found it was caused by damaged sealing strips. They explained that if it's a manufacturing defect while the car is still under warranty, the three-guarantee policy usually covers free repairs or part replacements, including leakage issues. However, if the leakage was due to long-term neglect of cleaning drainage holes clogged by leaves or collision damage from driving, then I'd have to pay out of pocket. So the key is determining whether it's a vehicle quality issue. The three-guarantee is typically valid for 3 years or 100,000 kilometers. They recommended taking photos to document the situation when discovering leaks and getting an assessment from authorized shops promptly. You can also regularly clean sunroof tracks with soft cloths to prevent dust accumulation. Most importantly, don't delay repairs to avoid damaging interior circuits - safety comes first.
Hey, talking about sunroof leaks, I think it's quite common, especially in humid southern regions. In terms of warranty coverage, if the leak is due to manufacturing issues within the first few years of a new car—like premature seal aging or drainage system design flaws—the manufacturer usually covers the repair for free. Otherwise, you'll have to pay out of pocket after the warranty expires. For initial self-diagnosis, check for cracks around the sunroof seal and use a small stick to clear the drainage holes to see if they're clogged. Prevention is key: clean the sunroof gaps when washing your car every quarter and avoid parking under trees to prevent leaf buildup. If the leak is severe, don't attempt DIY fixes, as they might cause more problems.
Oh dear, a leaking sunroof can indeed be frustrating during the rainy season, and if water enters the car, it may damage electronic equipment or seats. Whether the issue is covered by the Three Guarantees depends on the root cause. If the leakage is due to improper assembly or material defects in a new car, it is usually repaired for free during the warranty period. However, if it's caused by user negligence, it won't be covered. You can check if the rubber seals around the sunroof are cracked and if the drainage holes are clear. It's recommended to have technicians inspect the sunroof's sealing during regular maintenance and always ensure it's properly closed after use to avoid debris blockage.
