Is reporting illegal taxis to 12328 effective?
2 Answers
Reporting illegal taxis to 12328 is effective. The scope of 12328's acceptance includes: complaints and reports, information inquiries, and suggestions and opinions in the transportation industry, but does not include business operations or emergency services such as highway rescue or water distress assistance. Methods for submitting to 12328: 1. Telephone submission: directly dial 12328 to connect to the local 12328 hotline; 2. Online complaint: you can directly click on the 12328 official website to find the corresponding section to report. Other methods for reporting include: 1. Reporting to the local transportation management department; 2. WeChat complaint, specifically follow the local transportation public account; 3. Dial the 12345 municipal service hotline, follow the voice prompts and press key 5 to select 'Other Services', 'Transportation Complaints and Other Services' to report, or you can be transferred to manual service.
As an ordinary citizen, I’ve encountered issues with illegal taxis before and found that reporting them by calling 12328 is quite effective. Once, I spotted an unlicensed ride-hailing car soliciting passengers at the high-speed rail station, so I reported its license plate and location. A few days later, I heard that the enforcement authorities had taken action. Illegal taxis pose significant risks—no insurance, no inspections, and no accountability if passengers get into trouble—so reporting isn’t just about punishment but also about protecting everyone’s safety. Pay attention to suspicious vehicles on the road, note their license plates and locations, and provide clear descriptions when reporting to improve enforcement efficiency. I encourage everyone not to shy away from the effort—participating can significantly improve traffic order and prevent scams. One more report means one less hazard, making urban travel safer for all.
