Is Paint Peeling on a New Car Covered by the Three Guarantees?

[James]

Paint peeling caused by scratches is due to human factors and does not constitute a vehicle quality issue, therefore it is not covered under warranty. However, it falls under accidental damage to the vehicle, and you can request the vehicle's insurance company to assess and compensate for the damaged parts. Below is relevant information regarding car warranties: 1. Documentation: You need to bring the vehicle registration certificate, driver's license, and warranty manual. 2. Timeframe: The vehicle must be within the warranty period, which varies for different vehicles. 3. Vehicle Issues: The malfunction must be within the scope specified in the warranty manual, and the warranty periods for different components vary.

[MacVanessa]

I just bought a new car and noticed small patches of paint peeling off within a few days, which was really frustrating. I immediately drove to the 4S dealership for an inspection, and they confirmed it was a manufacturing defect caused by impurities during the painting process. According to the car warranty policy, quality issues within the first 60 days or 3,000 kilometers, including paint defects, should be repaired for free. So, I had them perform a full paint touch-up. If you don’t trust what the dealership says, keep your invoice and photos, and you can always call the manufacturer or file a complaint with 12315 to resolve the issue. For regular car care, make sure to wash it periodically and avoid using highly corrosive cleaning agents. Inspecting the paint thoroughly when picking up the car can help reduce such troubles. After all, a new car shouldn’t have these kinds of issues, and standing up for your rights is crucial.

[EmmaRose]

If the paint peeling is due to flaws in the factory painting process, such as improper base layer treatment or impure materials, the new car can definitely be repaired for free within the warranty period. The three-guarantee policy covers defects in the body panels, but it does not cover scratches caused by the owner or chemical erosion. Within a few weeks after picking up the car, carefully inspect the surface for bubbles or cracks. If any issues are found, take photos immediately to preserve evidence and then have an authorized repair station evaluate the problem. Don’t delay too long, as it will be difficult to handle after the warranty period expires. When dealing with such matters, rely on facts—bring the purchase documents and communicate directly with the dealer. To prevent additional damage, avoid using overly acidic car wash products.

[VonJayce]

I found a patch of paint peeling off my new car just one month after purchase and rushed to the dealership. They said if it's a quality issue, they'll fix it for free. Checking the warranty terms, body issues within the first month are usually covered. Quickly took photos for documentation without delay. Once repaired, there's nothing to worry about.