Is paint peeling covered under the three guarantees for new cars?
3 Answers
The automotive three guarantees policy includes the vehicle's paint surface. If issues arise with the paint, they can be resolved through negotiation, but a refund or replacement cannot be demanded. However, if the car was repainted due to an accident and sold to the consumer without disclosure, this constitutes fraud. In such cases, the vehicle should be returned, and compensation of three times the car's price should be provided. Here is additional information: According to Article 5 of the "Regulations on the Repair, Replacement, and Return of Household Automotive Products": Consumers and operators of household automotive products must exercise their rights, fulfill their obligations, and assume responsibilities in accordance with the principle of good faith, and must not engage in malicious fraud. Operators of household automotive products must not intentionally delay or refuse without just cause the three guarantees responsibility requirements proposed by consumers that comply with these regulations. Article 16: During the warranty period and the validity period of the three guarantees for household automotive products, if the product has quality issues or serious safety performance failures that make it unsafe or impossible to drive, telephone consultation and repair services should be provided; if telephone consultation cannot resolve the issue, on-site repair services should be arranged, and reasonable vehicle towing fees should be covered.
I just bought a new car, but the paint started peeling off shortly after driving it, which is really frustrating. After checking the three-guarantee policy, if the peeling is caused by manufacturing defects in the new car, such as insufficient paint adhesion or improper factory coating treatment, it does fall under the three-guarantee coverage. Within the 2-year or 50,000-kilometer warranty period, the dealer should repair it for free or replace the affected parts. However, if the damage was caused by external factors like hitting a roadblock or being struck by small stones, it would be considered external damage, which is generally not covered by the three-guarantee policy. My advice is not to panic—take your car to the 4S store immediately for a professional inspection of the paint structure using specialized equipment. Make sure to keep your invoice and any evidence in case you need to protect your rights. If necessary, you can file a complaint with the consumer association. In short, peeling paint on a new car is not a minor issue—address it early to avoid regrets later.
As a long-time car repair professional, I've seen too many cases of new cars experiencing paint peeling. Generally speaking, if the paint peeling is caused by quality issues during factory assembly, the Three Guarantees policy fully covers it. The dealership is responsible for repairs or partial replacements—don't be afraid of them dodging responsibility. As long as it's within the warranty period, take out the vehicle manual and read it carefully; it clearly states that paint defects fall under the Three Guarantees. However, if the damage is due to scratches or external harm caused by the owner during use, then it's not covered, and you'll have to pay for the repainting yourself. I recommend that car owners not wait until minor damage becomes a major issue. Regularly cleaning the car's surface and reducing exposure to sun and rain can help extend the paint's lifespan. If you do encounter such issues, take the car directly to the dealership for inspection—don't easily trust roadside stalls. With the current market competition being fierce, dealerships are more willing to resolve such issues to maintain their reputation.
