Is paint peeling covered under the three guarantees for new cars?
1 Answers
The automotive three guarantees policy includes the vehicle's paint surface. If issues arise with the paint, they can be resolved through negotiation, but a refund or replacement cannot be demanded. However, if the car was repainted due to an accident and sold to the consumer without disclosure, this constitutes fraud. In such cases, the vehicle should be returned, and compensation of three times the car's price should be provided. Here is additional information: According to Article 5 of the "Regulations on the Repair, Replacement, and Return of Household Automotive Products": Consumers and operators of household automotive products must exercise their rights, fulfill their obligations, and assume responsibilities in accordance with the principle of good faith, and must not engage in malicious fraud. Operators of household automotive products must not intentionally delay or refuse without just cause the three guarantees responsibility requirements proposed by consumers that comply with these regulations. Article 16: During the warranty period and the validity period of the three guarantees for household automotive products, if the product has quality issues or serious safety performance failures that make it unsafe or impossible to drive, telephone consultation and repair services should be provided; if telephone consultation cannot resolve the issue, on-site repair services should be arranged, and reasonable vehicle towing fees should be covered.
