Is it mandatory to service the car at a 4S store during the three-year warranty period?
3 Answers
During the car warranty period, maintenance does not necessarily have to be done at a 4S store. However, when choosing a repair shop, it should be confirmed that the repair enterprise has the qualification for maintenance, and the repair enterprise can provide: maintenance contract (repair order), settlement list, quality inspection sheet, proof of parts supply channel (factory certificate), completion certificate (copy), maintenance record (with electronic maintenance platform) and other materials, in order to enjoy the three-guarantee policy. The following is extended information: relevant regulations: according to the "Motor Vehicle Maintenance Management Regulations" Article 5, no unit or individual may block or monopolize the motor vehicle maintenance market. The car owner has the right to independently choose a maintenance operator for maintenance. Except for the automobile manufacturer fulfilling the responsibility of defective automobile product recall and automobile quality "three guarantees", no unit or individual may force or disguise to force the designation of maintenance operators.
I've been driving for over 20 years and as an experienced driver, I've encountered multiple warranty issues. The three-year warranty doesn't necessarily require maintenance at a 4S shop—the key is following the manufacturer's manual specifications, such as regular oil and filter changes using genuine or equivalent parts. I've had maintenance done at reputable external repair shops, which saved money and was convenient, as long as I kept receipts and mileage records. Once, when my engine had a minor issue, the 4S shop initially tried to avoid responsibility, but after I provided maintenance records, they fixed it for free. This proves that warranties remain valid as long as procedures are compliant. Of course, 4S shops offer more hassle-free service, but at a higher cost. I recommend choosing a reliable repair shop—the savings can be used elsewhere, like travel. In short, don’t be misled; take control yourself.
As a new car owner, I was particularly worried about whether the warranty would be voided by getting maintenance done outside. After checking the owner's manual, I found that the 3-year warranty doesn't mandate dealership maintenance, but requires services to be performed by professional repair shops, ensuring procedures like brake inspections and oil changes meet standards. Otherwise, warranty claims might be denied. I learned to document each service detail using my phone, such as photographing invoices and replaced parts. Choosing certified auto shops is key - they cost half as much, and you can check reviews online. At first I was nervous, but now I'm much more confident. My advice to new owners: study the manual thoroughly or consult customer service, don't be afraid to try alternatives - you'll save money and gain experience.
