Is it mandatory to service a new car at the 4S store during the warranty period?
2 Answers
Typically, the first maintenance must be done at a 4S store, but after the initial service, you can go elsewhere. Below is relevant information about car maintenance: Reasons for first maintenance at a 4S store: If it's the first service, it's advisable to go to a 4S store. Because every car has an initial maintenance period, if serviced elsewhere and issues arise during this period, it becomes very difficult to address them at the 4S store later. However, after the first service, you can go elsewhere. Effects of long-term lack of car maintenance: It can lead to the car failing to start, severe cylinder scoring or seizure, and ultimately engine damage. Cars generally require maintenance every six months or 5,000 kilometers, primarily to check the vehicle's performance and component wear, ensuring there are no safety hazards. Some items must be replaced, such as engine oil and filters.
I know many car owners are concerned about new car maintenance, especially whether they must go to a 4S shop during the warranty period. From a consumer protection perspective, the automotive three-guarantee law stipulates that new car owners have the right to freely choose qualified maintenance points for service, and it is not mandatory to go to a 4S shop. The key is to ensure that the maintenance process meets the manufacturer's requirements, such as using the specified oil type and parts standards, and keeping complete invoices and maintenance records; otherwise, warranty rights may be compromised. For example, a friend of mine chose a small repair shop during the warranty period, but due to the use of low-grade oil, the engine failed, and the manufacturer refused to compensate, resulting in a loss of several thousand yuan. It is recommended that car owners consult the warranty manual for details or opt for certified third-party shops, which can save money while protecting their rights. Don’t overlook these small details in new car maintenance, or the repair costs could be much higher.
