Is it illegal for 4S stores to force decoration?
3 Answers
4S stores forcing decoration is illegal. Here is some information about 4S stores forcing decoration: 1. Decoration: If the owner consumes a certain amount of decoration and there are relevant provisions on forced consumption in the terms, they can consult a professional lawyer to see if it meets the conditions for contract termination. If it cannot be terminated, they can appeal to the industrial and commercial administration department of their jurisdiction for processing. Another situation is the decoration given by the 4S store. Check whether it is given after converting the cash discount. 2. Marketing: This is a means to trick consumers into buying cars. Consumers have the right not to accept this benefit. Consumers have the right to independently choose goods or services. They can independently choose the operators who provide goods and services, and accept or reject some of the items.
I find this question quite interesting as I've always been focused on consumer protection laws. Forced decoration packages may indeed be illegal. According to China's Consumer Rights Protection Law, businesses cannot bundle unnecessary services or products with sales. If a 4S store insists you must purchase decoration packages to buy a new car, this constitutes coercive trading. You can file a complaint with the Market Supervision Administration or call the 12315 hotline - they typically intervene in such cases. I also recommend keeping all communication records as evidence, which would be useful if the matter escalates to court. This approach could not only save you thousands in unnecessary expenses but also help make the entire industry more transparent. In short, don't compromise just because you're afraid of missing out on the car - your rights matter, and there are multiple channels for protection available nowadays.
I just encountered this situation and, as an ordinary car owner, I really want to vent! When I went to the 4S store to pick up my car, the salesperson insisted that I add a film and floor mats, saying they wouldn't release the pickup slip without them. I think this is completely unreasonable—these aren't essential items. After I directly refused, their attitude softened a bit, and in the end, I only had to add a small accessory. For those buying a new car in the future, make sure to clarify the terms beforehand to avoid being tricked; if necessary, switch to another store to save both hassle and money. I'm sharing this experience to remind everyone: car dealers will use all sorts of tricks for profit, but we consumers aren't fools—don't be afraid to stand your ground with them.
