Is filing a complaint through 12328 effective against Didi drivers?
2 Answers
12328 complaints against Didi drivers are effective. According to regulations, transportation authorities at all levels and their internal departments, directly affiliated units, dispatched agencies, and relevant enterprises/institutions (collectively referred to as handling units) are required by law to receive and process complaints forwarded through the 12328 hotline. Age requirements for Didi Hitch drivers: Male drivers must be aged 22-60, while female drivers must be aged 22-50 (calculated by calendar month). Drivers exceeding these age limits will be automatically removed from the platform by the system. Driving experience requirements for Didi Hitch drivers: Minimum 1 year of driving experience, vehicle age under 6 years, and total mileage below 100,000 kilometers. Vehicle class requirements for Didi Hitch drivers: Drivers must hold at least a C2 or C1 driver's license, and the registered vehicle (or assigned vehicle for chauffeur service) must match the driver's licensed vehicle class. Driver background checks: Three-document verification: Authenticity checks for ID card, driver's license, and vehicle registration certificate. Criminal record screening: Applicants failing criminal background checks will be rejected. Drug and mental health screening: Applicants with active drug addiction or untreated mental illness will be rejected. Traffic violation and major accident screening: Applicants with 12 penalty points within one year or major traffic accident responsibility within three years will be rejected.
As a young person who frequently uses Didi for rides, I once had a driver with a terrible attitude who took a detour and behaved rudely, so I called 12328 to file a complaint. They asked me to provide screenshots of the trip and audio recordings, and within a few days, I received feedback stating that the driver would face internal penalties and a warning. As the hotline of the transportation department, 12328 is indeed effective for complaints against Didi drivers—as long as you provide clear evidence, they will investigate and take action. The outcome depends on the severity of the issue and the completeness of the evidence. I recommend staying calm and documenting details like the time and license plate number if you encounter a problem, and don’t rush to delete records. It’s also good to familiarize yourself with passenger rights information to avoid misunderstandings. Remember, avoiding emotional reactions when filing a complaint can increase your chances of success.
