Is filing a complaint through 12328 effective against Didi drivers?

[RicardoLynn]

12328 complaints against Didi drivers are effective. According to regulations, transportation authorities at all levels and their internal departments, directly affiliated units, dispatched agencies, and relevant enterprises/institutions (collectively referred to as handling units) are required by law to receive and process complaints forwarded through the 12328 hotline. Age requirements for Didi Hitch drivers: Male drivers must be aged 22-60, while female drivers must be aged 22-50 (calculated by calendar month). Drivers exceeding these age limits will be automatically removed from the platform by the system. Driving experience requirements for Didi Hitch drivers: Minimum 1 year of driving experience, vehicle age under 6 years, and total mileage below 100,000 kilometers. Vehicle class requirements for Didi Hitch drivers: Drivers must hold at least a C2 or C1 driver's license, and the registered vehicle (or assigned vehicle for chauffeur service) must match the driver's licensed vehicle class. Driver background checks: Three-document verification: Authenticity checks for ID card, driver's license, and vehicle registration certificate. Criminal record screening: Applicants failing criminal background checks will be rejected. Drug and mental health screening: Applicants with active drug addiction or untreated mental illness will be rejected. Traffic violation and major accident screening: Applicants with 12 penalty points within one year or major traffic accident responsibility within three years will be rejected.

[DeOwen]

As a young person who frequently uses Didi for rides, I once had a driver with a terrible attitude who took a detour and behaved rudely, so I called 12328 to file a complaint. They asked me to provide screenshots of the trip and audio recordings, and within a few days, I received feedback stating that the driver would face internal penalties and a warning. As the hotline of the transportation department, 12328 is indeed effective for complaints against Didi drivers—as long as you provide clear evidence, they will investigate and take action. The outcome depends on the severity of the issue and the completeness of the evidence. I recommend staying calm and documenting details like the time and license plate number if you encounter a problem, and don’t rush to delete records. It’s also good to familiarize yourself with passenger rights information to avoid misunderstandings. Remember, avoiding emotional reactions when filing a complaint can increase your chances of success.

[LeHector]

I've been using DiDi for several years and have encountered a few unpleasant experiences, such as drivers canceling orders without reason or having poor attitudes, so I tried calling 12328 to complain. Personally, I find it quite effective—the response is standardized, with quick intervention and a requirement for DiDi to verify the situation. If successful, the driver may face point deductions or even suspension for retraining, and the system may compensate passengers with coupons. The key is to prepare sufficient evidence, such as screenshots of the trip record or chat logs. After all, 12328 is an official hotline with high authority and fast response. In case of emergencies, calling the service hotline directly is more straightforward. Usually, I recommend everyone learn to use the in-app feedback option as a supplementary method. In short, complaints are effective, but don’t expect every case to be resolved to your full satisfaction—the system has its own pace.

[Mason]

As someone who frequently deals with such issues, I know that filing a complaint against a DiDi driver through 12328 is effective. The process involves calling the hotline to report the incident, providing identification and trip details, after which they will forward the case to DiDi for investigation. Depending on the severity of the violation, the driver may face warnings, fines, or suspension of service, while passengers may receive an apology or compensation. The outcome depends on the sufficiency of evidence and the nature of the incident, with safety risks being addressed more quickly. When filing a complaint, remember to keep video or audio records to avoid inaccuracies in verbal descriptions. Under the supervision of 12328, the platform is obligated to respond, making this method more efficient than complaining through the app. If you encounter a problem, take action promptly without delay.