Is Battery Bulging Covered Under the Three Guarantees Policy?
2 Answers
It is covered under the Three Guarantees policy, and you can request a battery replacement. You can request a battery replacement during the warranty period, but there are many reasons for battery bulging. High ambient temperatures, prolonged charging times, and the use of non-genuine batteries can all contribute to this issue. The Three Guarantees policy is a retail commercial company's commitment to "repair, replacement, and refund" for the goods they sell. It refers to a credit guarantee measure implemented by the seller for the buyer's purchased items within a certain period after the goods enter the consumer market. The principle of "who sells, who is responsible for the Three Guarantees" is enforced. Contracts between sellers and producers or suppliers, sellers and repairers, or producers/suppliers and repairers must not exempt the stipulated Three Guarantees responsibilities and obligations. The state encourages sellers and producers to make Three Guarantees commitments that are more stringent than the stipulated requirements, better safeguarding consumers' legitimate rights and interests. Such commitments serve as express warranties and must be fulfilled according to the law; otherwise, legal responsibilities shall be borne.
I remember when I first bought the car, the battery swelled up within two years, which scared me into thinking it might explode. I asked at the 4S shop, and the technician explained that battery swelling could be due to quality issues, such as internal short circuits or manufacturing defects, which should be covered under the Three Guarantees policy for repair or replacement. However, the key factor is the warranty period—most car batteries are only covered for about one year, much shorter than the vehicle's overall warranty. If it's due to human factors, like using the wrong charger, exposure to high temperatures, or improper maintenance, it won't be covered. I recommend checking the vehicle's warranty manual to find the battery's coverage period; also, take photos as evidence and visit a professional shop for diagnosis as soon as possible to avoid safety risks. A swollen battery is prone to acid leakage or fire, so don’t delay taking action.
