Is after-sales service at 4S stores nationwide universal?
2 Answers
In theory, purchasing a car from any authorized dealer nationwide entitles the owner to enjoy the warranty provided by the manufacturer and the three-guarantee policy offered by the state, with no explicit statement indicating that claims cannot be made. This means that if a car is purchased at a 4S store, it can be serviced at any 4S store of the same brand during the warranty period. Below is more related information: Car warranty period: 1. The car warranty period refers to the time frame during which the car manufacturer promises to provide free repairs and maintenance for faults caused by quality issues when selling the product to consumers. 2. Currently, most car manufacturers implement a new vehicle warranty period of "two years or 60,000 kilometers, whichever comes first." This means there are two conditions for the warranty period: one is a time limit of two years, and the other is a mileage limit of 60,000 kilometers. Once either of these conditions is met, the vehicle's warranty period is considered expired, and normal maintenance and repairs will no longer be free. 3. During the warranty period, not all repair costs are waived; it depends on the free items specified by the manufacturer within the warranty period. Usually, relevant descriptions can be found in the owner's manual and the after-sales service departments of various car 4S stores. Therefore, owners are advised to carefully read the manual to avoid unnecessary expenses during the warranty period.
As an ordinary car owner, I once drove to another city for a trip when suddenly a warning light came on in my car. Worried about the maintenance issue, I drove directly to a same-brand 4S store in the local area. After inspection, they confirmed it was a sensor malfunction. Fortunately, my new car was still under warranty, and the staff warmly received me, providing free repairs—the whole process went smoothly. They mentioned that all same-brand 4S stores can handle basic after-sales services, but reminded me that maintenance records might need verification by the local store, and some membership benefits like free car washes might not apply in other locations. Overall, I found it quite convenient, especially for those who love traveling—it saves time and effort. However, smaller stores may be understaffed, leading to longer repair times. I recommend calling ahead to check inventory availability and make an appointment.
