How to Urge the Insurance Repair Shop When Car Repairs Are Too Slow?
2 Answers
If the car is being repaired due to an accident, the owner can call the insurance company and ask them to intervene and expedite the process. Contact the internal responsible person at the repair shop and seek recourse through other channels, such as filing a complaint with the Consumer Association or the relevant industry association.
I've also experienced slow repairs at an insurance-approved auto shop before. After that accident, my car was in the shop for over a month, which was really frustrating. I called the service advisor every day to check progress, maintaining a polite but firm tone—explaining the urgency due to work commitments and income impact. I also visited the shop to investigate and found delays were due to pending insurer approval. I then contacted the insurance客服 to emphasize timeliness, pressuring them to expedite. Another effective tactic was joining the repair shop's customer WeChat group; public feedback there caught management's attention and sped things up. The key is proactive follow-up: apply pressure across channels—insurer, shop, and public forums—to save time. Remember, repairs involve part shipments and technician scheduling, so delays from backorders or peak seasons are common. Stay patient but persistently identify the root cause through communication.
