How to Schedule the First Maintenance at a 4S Shop?
3 Answers
Schedule an appointment at the officially designated dealers or 4S shops. Generally, the mileage should be between 5,000-7,500 kilometers, which may vary depending on the car model. If it exceeds one year, the 4S shop may refuse to provide free first maintenance.
I just took my new car for its first service a few days ago, and the booking process was actually quite simple. First, I dug out the maintenance manual that came with the car, which has the contact number and address of the 4S dealership. I highly recommend calling directly to make an appointment—the customer service rep will ask for basic information like your car model, license plate number, purchase date, and mileage. It’s best to book at least a week in advance, and arriving before 10 AM on weekdays means fewer people and no waiting. The rep will also text you the confirmed time slot, and you just need to show your vehicle registration at the dealership. The first service is free, but remember to bring your purchase contract to avoid any issues. To save hassle, ask upfront during booking what documents to bring, since first-time servicing can feel a bit overwhelming.
As a long-time car owner, I've visited the 4S store for maintenance over a dozen times. Nowadays, there are many ways to schedule the first maintenance. Besides the traditional phone call, most manufacturer apps offer online booking—just fill in your license plate details and preferred time slot. I recommend avoiding the weekend rush; Monday mornings usually see the fastest completion. The key is to book at least 3 days in advance; just provide your phone number at the store to use the express lane. New owners should remember to bring a copy of the purchase invoice for the first maintenance—my neighbor once forgot and had to go back home to get it. Also, take photos of any warning lights on the dashboard beforehand to help the technicians work more efficiently.
