How to Resolve Vehicle Malfunctions with a 4S Store for a New Car?

[Kylie]

There are primarily the following methods to resolve malfunctions in a new car with a 4S store: 1. Negotiation: Generally, if the malfunction is caused by objective reasons, it is usually a quality issue from the manufacturer. In this case, the car owner can directly approach the 4S store to explain the situation and negotiate for repairs or a vehicle replacement. 2. Complaint Handling: If obstacles are encountered during the negotiation process, the car owner can call the manufacturer's after-sales service hotline to request resolution and report the situation. Of course, the car owner needs to provide relevant evidence of the vehicle's quality issues to facilitate the protection of their rights.

[StJace]

I just picked up my new car the other day and it already had problems. The very next day after driving it home, I noticed warning lights on the dashboard, which really freaked me out. I quickly checked the warranty information in the owner's manual, which stated that any faults within the warranty period would be repaired for free. So I immediately called the after-sales service number of the 4S store and described the issue in detail, including when it occurred and any unusual sounds. The customer service representative scheduled an appointment for me to bring the car in for inspection, which I did that same day. The technician used a diagnostic tool to check it. Remember, don’t procrastinate—address any issues with a new car early to prevent small problems from becoming big ones and to avoid safety hazards. During the warranty period, they generally won’t shirk responsibility, and if they can’t fix it, you can negotiate for part replacements or compensation. Always keep communication records and take photos as evidence. Next time I buy a new car, I’ll definitely go for a reputable brand for better quality assurance.

[Alexis]

As a car enthusiast, I often encounter issues with new cars. The moment I notice something wrong, like abnormal engine vibrations, I immediately pull over to check the warranty terms in the owner's manual. Then, I drive to the 4S dealership with the purchase invoice and the three-guarantee card, heading straight to the after-sales manager. I clearly describe the fault details to avoid any perfunctory handling by the technician, specifying issues like "unusual noises during startup." The warranty covers free repairs, and if they drag their feet, I remind them of consumer rights and, if necessary, make a complaint call. New car problems might stem from assembly defects, so after repairs, I test drive for a few days to ensure everything's fixed. Regular check-ups help prevent recurring issues. Addressing problems early saves hassle and even teaches me a bit about car maintenance.

[LouisRose]

I bought a new car for my daughter, but the brakes weren't working properly, and the whole family was worried about safety. Not being familiar with technical terms, I simply called the 4S store and said 'the car won't move,' then scheduled a time to take it in for repairs. The mechanics were very patient, handled it under the free warranty, and fixed it by replacing the parts. Remember, don't be afraid of the hassle—new car issues are normal, and taking timely action prevents potential hazards.