How to Resolve Vehicle Malfunctions with a 4S Store for a New Car?

[Kylie]

There are primarily the following methods to resolve malfunctions in a new car with a 4S store: 1. Negotiation: Generally, if the malfunction is caused by objective reasons, it is usually a quality issue from the manufacturer. In this case, the car owner can directly approach the 4S store to explain the situation and negotiate for repairs or a vehicle replacement. 2. Complaint Handling: If obstacles are encountered during the negotiation process, the car owner can call the manufacturer's after-sales service hotline to request resolution and report the situation. Of course, the car owner needs to provide relevant evidence of the vehicle's quality issues to facilitate the protection of their rights.