How to Resolve Disputes Arising from Faulty Car Repairs?

[VanThomas]

Communicate with the original repair shop to discuss solutions before proceeding with secondary repairs. After repairs, keep the faulty parts as evidence for rights protection. Consumable parts that need replacement, such as spark plugs and timing belts, are clearly listed in the vehicle manual with specified replacement mileage and time intervals.

[RobertMarie]

I remember last time at the repair shop, they messed up my brake system. I was furious but kept my cool. First, I took photos and videos as evidence, then confronted the shop manager face-to-face with all the repair invoices and receipts in hand. If they refused to take responsibility, I was ready to call 12315 to file a complaint with the Consumer Association, or seek mediation from the local auto repair industry association. As a last resort, I considered legal action by hiring a lawyer specializing in automotive consumer rights, but made sure to keep all repair records and damage proofs. Nowadays, you can easily check a repair shop's qualifications on your phone. Legitimate shops usually prefer to avoid major disputes, so most cases can be resolved through compensation negotiations.