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How to Replace a Lost Electronic ETC?

2 Answers

DelFinley

07/28/25 11:47pm

Bring the original and a copy of your ID card to the bank branch counter to apply for a change, replacement, or reissuance of the card. Bring the original and a copy of your ID card to the bank branch to fill out an ETC service application form, apply for the suspension of the ETC function, which will take effect within 24 hours from the time of acceptance. After receiving the new card, go to the designated bank branch to activate the ETC function. After receiving the new card, call the bank's credit card customer service hotline to activate the card, and the ETC function will be automatically available within 5 working days.

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DelEmerson

08/12/25 4:07am

My ETC device fell off once, so I quickly applied for a replacement to avoid affecting my highway travel. First, I contacted the customer service of the bank that issued the card and informed them that the device was lost and needed to be replaced. They asked me to bring my ID card, vehicle license, and the original bank card to a branch for processing. At the counter, I filled out a form, paid a 50-yuan service fee, and received the new ETC device on the spot. Back home, I installed it on the windshield, making sure to place it directly above the driver's seat without obstructing the view. After installation, I had to wait a few days for the system to activate before I could officially use it. It's advisable to check the status by linking it to a bank card to prevent unauthorized charges if someone finds the lost device. The whole process was quick, taking less than an hour, but with the new device, I made sure to secure it firmly and added anti-loosening pads. I also developed a habit of driving slowly over bumpy roads to prevent the ETC from falling off again.

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