How to Protect Your Rights When a New Car Has Problems?
1 Answers
If a new car has quality issues, you can protect your rights through the following four methods: 1. Request Mediation: When disputes arise between consumers and car manufacturers or dealers that are difficult to resolve, consumers can, in accordance with the "Consumer Rights Protection Law," seek mediation from third-party social intermediary organizations such as consumer associations or consumer rights protection organizations at the provincial, municipal, or county levels. You can call the local consumer complaint hotline 12315 to inquire about specific procedures. 2. File a Complaint: Consumers can file a complaint with local quality and technical supervision departments (Quality and Technical Supervision Bureau), industry and commerce administrations, transportation authorities, or other relevant administrative departments. The Quality and Technical Supervision Bureau will handle complaint cases in accordance with relevant regulations on quality complaint processing. You can call the local 12365 product complaint hotline for specific details. 3. Arbitration and Litigation: If both parties in the dispute are unwilling to resolve the issue through negotiation or mediation, or if negotiation or mediation fails to reach an agreement, they can apply for arbitration based on the agreement or file a lawsuit in court according to the law. Comparatively, arbitration and court rulings have mandatory binding force on the parties involved, and both sides must comply. This is also the ultimate means to resolve disputes between the two parties. However, arbitration and litigation procedures involve many complex processes and may consume considerable time and effort. 4. Seek Media Assistance: For car quality issues, you can also seek help from the media, leveraging the power of public opinion to achieve dispute resolution.
