How to Protect Your Rights as a Car Owner?

[Lorelei]

When a car malfunctions and the owner confirms that their legitimate rights and interests have been infringed, the first step is to contact the 4S store where the car was purchased or regularly serviced. If the issue remains unresolved after multiple visits to the dealership, the owner can directly call the car manufacturer's complaint hotline. When neither the 4S store nor the car manufacturer can effectively resolve the problem, or if the car is already out of warranty, the owner should file a complaint with the Consumer Association and relevant administrative authorities. If the Consumer Association and relevant administrative authorities are unable to help resolve the issue, it is recommended that the owner apply for arbitration or litigation.

[CarolineFitz]

I was cheated when buying a car last time, overcharged 8,000 yuan in service fees, which almost drove me crazy. I immediately photocopied the contract, took photos as evidence, and recorded the salesperson's verbal promises. The next day, I rushed to the consumer association to file a complaint, explained the situation, and provided the materials. Within a week, the dealer refunded the money. Remember, don’t lose your temper and argue—focus on keeping hard evidence like receipts, invoices, and chat records. Before and after buying a car, always check the official website price of the model and compare it with the market to avoid price hikes. If there are quality issues, such as brake failure, prioritize getting an inspection and proof from a 4S store before reporting it to the market supervision department. The key to protecting your rights is staying calm, having complete evidence, and acting promptly—don’t delay and miss the complaint deadline. Also, pay attention to consumer rights laws in daily life, understand refund and exchange regulations, and prioritize safety.

[McJohn]

From a professional perspective, understanding contract terms is crucial for automotive consumer rights protection. When taking delivery of a vehicle, carefully inspect the agreement to ensure the delivery date, specifications, and warranty period are clearly stated. Don't just sign - have the salesperson explain each clause. For example, if engine failure occurs during the warranty period and the 4S store tries to avoid responsibility, directly cite the Consumer Protection Law to prove the right to free repairs for non-human-caused damage. There are multiple complaint channels: local consumer associations, the official website of the State Administration for Market Regulation, and the automaker's customer service hotline. For high-value disputes, arbitration or litigation can be pursued with relatively low costs. The legal basis is Article 24 of the Consumer Rights Protection Law, which stipulates a 15-day return/exchange policy. Additionally, vehicle modifications may affect warranty coverage - verify compliance before pursuing claims. Maintain all repair invoices and communication records for traceability. In cases of price fraud or material substitution, systematically collect evidence and file reports.

[PhoebeFitz]

As a veteran driver with thirty years of experience, I tell you, safeguarding your rights relies entirely on experience. When choosing a car, opt for reputable big-brand dealerships, and don't cut corners by going to small workshops. After purchasing, maintain regular servicing and insist on formal invoices each time to avoid disputes over unauthorized part replacements. If after-sales service drags its feet, go straight to the boss or the manufacturer's complaint department—don't waste time arguing with junior staff. Once, when my tire warranty claim was denied, I took my maintenance records and manual to the consumer association and resolved it effortlessly. The key is to minimize unnecessary changes—avoid frequent minor part replacements to prevent disputes. Safety first: address issues like strange steering wheel noises promptly, and keep photos and recordings as solid evidence for claims. Regularly seek advice from seasoned car owners and study cases on consumer rights websites to stay prepared. Prevention is better than cure.