How to Protect Your Rights as a Car Owner?
1 Answers
When a car malfunctions and the owner confirms that their legitimate rights and interests have been infringed, the first step is to contact the 4S store where the car was purchased or regularly serviced. If the issue remains unresolved after multiple visits to the dealership, the owner can directly call the car manufacturer's complaint hotline. When neither the 4S store nor the car manufacturer can effectively resolve the problem, or if the car is already out of warranty, the owner should file a complaint with the Consumer Association and relevant administrative authorities. If the Consumer Association and relevant administrative authorities are unable to help resolve the issue, it is recommended that the owner apply for arbitration or litigation.