How to Negotiate Compensation with a 4S Shop for a New Car's Transmission Failure?
2 Answers
The transmission, as one of the three most important components in a car, is covered by the manufacturer's warranty, whether it's a new car or not, as long as it's within the warranty period. The Three Guarantees Policy is a retail business's commitment to 'return, replace, or repair' sold goods, providing services for product quality issues. Always keep track of the claim process. Cooperate with the relevant personnel from the insurance company.
It's really frustrating to encounter transmission issues right after buying a new car, but I've faced similar problems before and learned a lot from that experience. The first thing is to gather all evidence immediately: make copies of the purchase contract, warranty manual, and fault diagnosis report, plus take photos or videos to document the malfunction. Request a direct meeting with the dealership manager – don't waste time going through regular staff. Stay calm during communication, clearly explain the situation, and emphasize how factory defects pose driving safety risks. Demand reasonable compensation like a free transmission unit replacement or 1-2 years extended warranty. If they evade responsibility, remind them about the three-guarantee policy's provisions for vehicle returns/exchanges, and threaten consumer association complaints if necessary. Maintain thorough records of call recordings and email correspondence throughout the process to protect your rights.
