How to Fix Volkswagen Multimedia Mute Issue?

[Alana]

After connecting the phone with a data cable, an "Audio Off" prompt may appear, causing the vehicle's multimedia system to produce no sound. Try pressing the volume button or knob continuously. If that doesn't work, check whether the sound is turned off in the vehicle settings menu.

[StStella]

I remember when I first bought my car, the sudden muting of the multimedia system drove me crazy—I thought it was broken. I found a safe place to pull over and started fiddling with the center console screen: first checking the volume settings, sliding my finger to adjust it; then trying the mute button on the steering wheel in case it was accidentally pressed. If that didn’t work, I’d restart the system—turning off the engine for 10 seconds before restarting, which always worked wonders for my Volkswagen when the system froze. I also suspected Bluetooth might have disconnected, so I’d try re-pairing my phone. For prevention, I make sure to update the software regularly—Volkswagens are known for their minor bugs. Bottom line: don’t panic—it’s usually just a settings issue. Safety first—never troubleshoot while driving. Once fixed, cruising with music feels amazing.