How to Deal with ETC Missed Scan?
4 Answers
Handling of ETC missed scan: Inclusion in the ETC blacklist, prohibiting passage on national highways, and charging based on the longest distance of the entire highway. More information about ETC is as follows: 1. ETC is an electronic automatic toll collection system for highways, bridges, and tunnels that is being actively developed and promoted internationally. 2. The ETC system uses automatic vehicle identification technology to complete wireless data communication between vehicles and toll stations, enabling automatic vehicle sensing and identification and the exchange of relevant toll data. It employs computer networks to process toll data, achieving a fully automatic electronic toll collection system without the need for stopping or toll booths.
I once encountered the hassle of an ETC missed scan. That time when driving through the toll station, the failure of the barrier to lift made me think it was a machine malfunction, but checking the app at home revealed no fee was deducted. In such cases, you need to proactively contact the highway service hotline or ETC customer service - just provide your license plate number to check for missed scan records. Whatever you do, don't delay handling it. A friend of mine once got blacklisted for unpaid tolls and got stuck at the highway entrance next time. Make it a habit to verify your travel records regularly, and also periodically check if the ETC device's film has bubbles - poor signal can easily cause missed scans. Nowadays many provincial apps allow online back payment, which is much more convenient than visiting service centers offline.
Dealing with missed ETC scans isn't that complicated. First, confirm whether it's truly a missed scan - checking your travel records through the ETC-bound app is the most reliable method. If confirmed, simply call the local ETC service hotline to report your license plate and make the payment - no need to visit offline centers at all. Last month when my car followed too closely behind another vehicle at the toll station causing recognition failure, the supplementary payment only took three minutes. The key is ensuring sufficient balance in your card and mounting the device on the outer side of the windshield's black dotted area for optimal performance. Regular cleaning of device dust is also crucial - I always wipe the ETC sensor area during car washes.
It's best to handle ETC missed transactions within 48 hours. Last week when passing through the provincial border toll station, my device didn't respond. I immediately pulled over to check: first verifying if the ETC device's green light was on, then ensuring the card was inserted properly. After confirming the missed transaction, I called the national service hotline 95022, and the customer service directly generated a payment order for me. I recommend binding your license plate on the 'China ETC Service' mini-program to check travel records anytime. Also remember to inspect the metal layer in your windshield tint film, as it can block signals. Keeping speed below 20km/h when entering highways can significantly reduce missed transaction probability.
